Frequently Asked Questions
pu77 FAQ — all answers in one place
From opening an account to bonuses, deposits and withdrawals, and security — find simple and complete answers to the most common questions from Bangladeshi players, all right here.
Welcome to pu77. This FAQ page has been created with Bangladeshi players in mind. It contains detailed answers to 22 questions arranged in five categories — account registration, deposits and withdrawals via bKash, Nagad, and Rocket, game and betting rules, bonus promotions, and safe gaming. If you cannot find the answer to your question, contact our 24/7 live chat support — we are always ready to help in Bengali.
Account
To open an account at pu77, you need an active mobile number or email address and you must be at least 21 years old. Enter your name, date of birth, and a password of your choice in the registration form. The whole process takes just a few minutes, after which you can start playing games and placing bets.
No. Under pu77's rules, each player may hold only one account. Opening multiple accounts from the same device or network is prohibited. If multiple accounts are detected, they may be suspended and any bonuses cancelled. For any account issues, contact support directly.
Click the "Forgot Password" option on the login page. Enter your registered mobile number or email and you will receive a verification code. Use that code to set a new password. The process is completely secure and usually takes just a few minutes. If you run into trouble, get help via live chat.
Yes, account verification must be completed before making a withdrawal. pu77 confirms that every player is 21 or older and that the information provided is accurate. Uploading a photo of your national ID card or passport is usually all that is needed. Contact the support team for detailed guidance on verification.
Absolutely. The pu77 website is fully mobile-friendly and works smoothly in any smartphone browser — both Android and iOS. There is no need to download a separate app. Go to the pu77 Login page on your mobile and log in directly to enjoy all games and betting features.
Payments
Deposits via bKash are nearly instant — your pu77 account balance is usually updated within a few minutes. The minimum deposit amount is ৳100. In most cases no transaction fee applies. If you do not receive a confirmation message after depositing, notify live chat immediately.
Yes, both Nagad and Rocket mobile banking services are supported at pu77. Deposits via bank transfer (BRAC, Islami, Sonali, Dutch-Bangla, and others) are also available. The minimum deposit amount for each method is ৳100. Choose whichever method suits you best.
At pu77, withdrawals are generally processed within 1 hour. The minimum withdrawal amount is ৳500. Before requesting a withdrawal, make sure your account is fully verified. If there is an unusual delay, contact support.
pu77 does not normally charge any fees of its own on deposits or withdrawals. However, your mobile banking provider or bank may apply its own charges — this depends on the rules of your chosen payment method. Check the cashier page or ask support for the latest fee information.
First check that your account is verified and that any bonus wagering requirements have been met. If the issue persists, contact pu77's 24/7 live chat and provide your Transaction ID. Our support team will verify the matter quickly and provide a resolution.
Gameplay
Go to the sports betting section at pu77 and select cricket. There you will find a list of matches for BPL, IPL, T20 World Cup, and ICC tournaments. Choose your preferred match and betting market (such as match winner, toss, or top run-scorer), enter your stake, and confirm the bet slip. Live betting is also available.
RTP, or Return to Player, is a percentage that indicates how much of the total amount wagered a game returns to players on average over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is returned — but this is a long-term average and results in each session will vary.
pu77 offers slot games from various leading providers including PG Soft, Pragmatic Play, and JILI. Many games popular in Bangladesh are available, including Fortune Tiger, Fortune Rabbit, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. New games are added regularly — visit the slots page to see everything on offer.
pu77's live casino features live table games from top providers including Evolution Gaming and Ezugi — live baccarat, live roulette, live blackjack, live Dragon Tiger, and much more. Professional dealers run the games in real time, delivering an authentic casino experience.
In a crash game, a multiplier rises continuously and can crash at any moment. You need to cash out before the crash happens. Your winnings are determined by multiplying your stake by the multiplier at the time you cash out. Spribe's Aviator is one of the most popular games in this category.
Yes. pu77 uses software only from certified game providers who ensure fair play through independent audits. Random Number Generator (RNG) technology is used so that the outcome of every round is completely random and unpredictable. This ensures that every player has an equal chance.
Offers
pu77's welcome bonus is a 200% first deposit bonus — up to ৳20,000. This means you receive double your first deposit as a bonus. Open a new account, deposit a minimum of ৳100, and the bonus will be added automatically. Read the terms and conditions before claiming the bonus.
A wagering requirement is a condition — to withdraw a bonus, you must wager a specified multiple of the bonus amount. The wagering requirement for pu77's welcome bonus is 25x. This means that if you receive a ৳1,000 bonus, you must wager ৳25,000 before withdrawing. Not every game may contribute equally toward this requirement.
pu77's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You can move up to higher tiers by playing regularly. Weekly cashback rates are 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and up to 1.5% at the Diamond tier. Higher tiers also offer faster withdrawals and exclusive offers.
No, a bonus cannot be withdrawn directly. To withdraw from a bonus balance, you must first complete the specified wagering requirement (25x). Once wagering is complete, the winnings will be transferred to your main balance and can then be withdrawn in the normal way.
Yes, pu77 runs special promotions and extra bonus offers during important Bangladeshi celebrations including Eid, Pohela Boishakh, and Victory Day. Special betting offers are also launched during major cricket series or the BPL season. Check the promotions page regularly for the latest offers.
Security
pu77 uses SSL encryption technology to protect your personal and financial information. Your data is not sold or shared with third parties. Read our privacy policy page for full details. Use a strong password for your account and keep two-factor authentication active.
No. pu77 is a platform strictly for people aged 21 and over. Registration and gameplay by minors is strictly prohibited. Age is verified during registration and again during the verification process. Parents and guardians must ensure that minors cannot access this site.
pu77 believes in responsible gaming. If you feel that gaming is having a negative impact on your life, visit our "Responsible Gaming" page to use the Self-Exclusion or deposit limit features. Our support team will guide you through this. Seeking advice from a mental health professional is also completely normal.
Self-exclusion is a feature that lets you block access to your own account for a set period — from 7 days up to permanently. You can find this option in your account settings or request it through support. While an exclusion is active, no bonuses or promotions will be available.
pu77's customer support is active 7 days a week, 24 hours a day. You can speak directly in Bengali via the live chat widget on any page of the site. You can also reach us by email at [email protected]. Our team responds as quickly as possible.
pu77 provides players with several responsible gaming tools: daily, weekly, and monthly deposit limits, session time limits, reality check notifications, and self-exclusion. These tools help you stay in control of your gaming experience. Visit the responsible gaming page to learn more.
Still have questions? Get in touch with support
Our expert team is with you in Bengali, 24/7. Ask your question right now via live chat or email.
Live Chat Support
Get instant help in Bengali, 24/7. Click the chat icon on any page of the site.
Email Support
For detailed questions, email us at [email protected] — you will receive a reply as quickly as possible.
Terms and Conditions
To learn about bonus, payment, and gaming policies in full, visit the Terms and Conditions page.