Your information protection is our commitment
This privacy policy fully describes how your personal information is collected, stored, and kept secure on the pu77 platform.
Introduction and Scope
pu77 ("we", "our", "platform") is an online gaming and betting platform operated for players in Bangladesh. This privacy policy applies to the pu77.lat website and all services operated under it.
In this policy we clearly explain what information is collected when you register, log in, or use any service on our platform, how that information is used, and what measures we take to protect it.
By using pu77's services you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us.
What Information We Collect
To provide a proper service on the pu77 platform, we may collect the following types of information:
Personal Identification Information
Information you provide during registration and account verification:
Financial and Transaction Information
Information required for deposit and withdrawal processing:
Technical and Usage Information
Information collected automatically when you browse our site:
Gaming Activity Information
Information collected to analyse your play patterns and preferences:
How Your Information Is Used
pu77 uses collected information only for specific and legitimate purposes. The purposes for which we use information are described below:
3.1 Account Management and Service Delivery
Information is used to create, verify, and manage your account. This includes login verification, age and identity confirmation, deposit and withdrawal processing, bonus allocation, and VIP benefit determination.
3.2 Security and Fraud Prevention
pu77 continuously monitors to keep your account and financial transactions secure. Your transaction and activity data is analysed to detect suspicious activity, prevent unauthorised access, and comply with anti-money laundering regulations.
3.3 Customer Service and Communication
When you contact our 24/7 live chat support, your information is used to resolve issues and provide assistance. Your email address may be used to notify you of important service updates, account-related alerts, and promotional offers.
3.4 Responsible Gaming Management
We work to ensure responsible gaming by analysing your gaming activity patterns. If excessive or high-risk gaming behaviour is detected, we may contact you and provide the necessary support.
3.5 Platform Development and Analytics
We analyse anonymised data to improve the overall user experience. This includes page view data, usage patterns, and technical performance information. This analysis does not identify you personally.
Cookies and Tracking Technologies
What are cookies and why do we use them?
Cookies are small text files stored in your browser. pu77 uses the following types of cookies:
Essential Cookies
Essential for login sessions and security. These cannot be disabled.
Functional Cookies
Help remember your preferences and language settings.
Analytics Cookies
Collect anonymous statistics to understand how the site is used.
Marketing Cookies
Used to show relevant offers and advertisements.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Sharing Information with Third Parties
pu77 never sells your personal information or transfers it commercially to third parties. However, information may be shared in a limited way in the following cases:
5.1 Payment Processing Organisations
Information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, and bank transfer service providers. These organisations are governed by their own privacy policies.
5.2 Technology and Service Partners
Various technology providers are worked with to operate our platform (such as game software providers and server hosting). Only the information necessary for them to deliver their services is shared with these partners, and they are bound by confidentiality agreements.
5.3 Legal Obligations
We may be legally required to disclose relevant information in response to court orders, legal processes, or valid requests from regulatory authorities. Such disclosures are always made within the limits of applicable law.
Data Security Measures
pu77 applies industry-standard technical and administrative measures to protect your information. Our security infrastructure is as follows:
All data transmissions are secured with 256-bit SSL encryption. When you see a lock icon in your browser, the connection is secure.
A two-step verification option is available to add an extra layer of security to your account.
Stored personal information is kept in the database in encrypted form. Passwords are never stored in plain text.
Access to your information is restricted to authorised personnel only, and every access is logged.
Our systems undergo regular security reviews so that potential vulnerabilities can be identified and resolved quickly.
Advanced firewall technology and automated detection systems guard against cyber attacks.
While we are committed to ensuring the highest level of security, no data transmission over the internet is 100% secure. Keeping your account password confidential and not logging in on public networks is your own responsibility.
Data Retention Period
pu77 retains your information for as long as necessary for the specified purpose. General data retention guidelines are given below:
| Data Type | Retention Period |
|---|---|
| Account and Identity Information | Up to 5 years after account closure |
| Financial Transaction Records | Up to 7 years as required by law |
| Gaming History | Full history for the duration the account is active |
| Technical Logs and Cookies | Typically 90 days to 1 year |
| Support Contact History | 3 years from the date of last contact |
Some information may be retained beyond the specified period due to legal obligations or the need to resolve disputes.
Your Rights
You have certain important rights over your personal information. pu77 respects these rights and helps you exercise them:
Right to Access Information
You may request a copy of your personal information held by us at any time. We will provide it within a reasonable time of receiving your request.
Right to Correct Information
If any information we hold about you is incorrect or outdated, you may request that it be corrected. This can be done through account settings or via the support team.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, it is our obligation to retain some information for a specified period due to legal requirements.
Right to Object to Processing
You may object at any time to marketing communications or certain types of data processing. If you contact support, we will act promptly.
Protection of Minors
pu77 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the registration process. If a user is found to be under 21, their account is immediately closed and any collected information is properly deleted.
A note to parents — if you believe your child or teenager has registered on our platform, please contact us immediately.
Policy Changes and Updates
pu77 may update this privacy policy as needed. For any significant changes, we will:
If you continue using the platform after an update, that will be considered your agreement to the new policy. We therefore recommend visiting this page regularly.
Contact us
If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to contact us. Our data protection team is always ready to assist with your inquiries.
pu77 Privacy & Data Protection Department
Email: [email protected]
Live Chat: 24 hours / 7 days, in Bengali
Response Time: Within a maximum of 2 business days on working days
Use live chat for quick support. For complex matters, write in detail via email.